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Reset a Password for a Windows Login

After the GINA or Credential Provider is installed on a Windows system, a Forgot Password link appears on the standard Microsoft Windows logon dialog. Use this link to reset your password or see clues to help you remember it.

To reset a password for a Windows login

1. Click Login from the Windows Security dialog. The Windows Login dialog appears.
2. Enter a valid user name.
3. Click Forgot Password.

   The Identity Manager Password Clue page appears.

   If you remember your password, return to the login dialog to continue. Otherwise, perform step 4 to authenticate to Identity Manager Self Service.

4. Type the answers to the authentication questions.

   Note: If you do not know the answers to all questions, click Request so that your password can be reset by an administrator.

5. If you succeed in answering the questions, click Log In.

   The system logs you in and opens Self Service.

6. Change your password.
7. Return to the login dialog and log in with the new password.