Option Pack › Email Notifications › How to Create a New Email › Subject and Body

Subject and Body

You can define the subject and body of an email as simple text, or add them with dynamic content that is calculated when the email is sent.

The subject line is a plain text field where you can write your message. This message is the subject of the email sent.

The body is displayed in an HTML editor. Any text can be inserted and formatted to form the email body. The editor offers the ability to edit the text in full screen or to edit using HTML tags, including logo URL.

In addition to text, each email can be populated with dynamic content. The dynamic content can be inserted into the main text using a special format (indicated by curly brackets and the word Dynamic in it). A value appropriate to the context replaces the text when the email is sent. Because this is a text replacement, all text formatting (such as using bold characters) apply to the dynamic content too.

The dynamic content includes the following:

• Current date

  Specifies today's date in the format defined under Option Pack tab, System, Manage Global Settings.

• Task name

  Specifies the task for which the email is sent.

• Event's primary object name

  Specifies the friendly name of the event where the email is sent from. If a user event, this field is the user's login name. The primary object can be something other than a user. For example, it can be any managed object such as a group, admin role, and so on. This option is more useful for role or group assignment events, where the name of the role or group is displayed.

• User's attribute

  Specifies the value of one of the user's attributes. The user is the subject of the task. This option requires selecting the attribute from a drop-down.

• Manager's attribute

  Specifies the value of one of the attributes of the user's manager. The user is the subject of the task. This option requires selecting the attribute from a drop-down.

• Custom

  Allows the dynamic body content to be created using Policy Xpress. The dynamic content is presented as a constant data element, which can be replaced with any other type and rely on new data elements, but the name must remain the same. To edit the policy, search for the policy name under the Mail category.