Workflow › Work Lists and Work Items

Work Lists and Work Items

A work list is a list of work items (or approval tasks) that appears in the User Console of the participant authorized to approve the task. Work items correspond to manual activities in a workflow process. Work items are represented as rows in the work list.

Work items can be added to a work list in the following ways:

• A participant resolver determining a list of approvers.
• Receiving delegated work items from another user.
• Reassigning it to another user.

Work items can be removed from a work list in the following ways:

• Completing (approving or rejecting) the work item.
• Reassigning it to another user.
• Reserving it. This removes it from the work list of all other participants.

The information tabs that appear on a work item depend on whether the work item was generated by workflow under task-level or event-level control:

• Profile—Provides profile information about the object affected by the event (event-level only).
• Task Details—Provides detailed information for all events within the task (task-level only).
• Approvers—Lists all individual approvers and delegators for the task or event (task-level and event-level)