Workflow › Online Requests › Online Request Process

Online Request Process

The online request tasks are controlled by a workflow process template called Consultation Process, shown as it appears in WorkPoint Designer:

The Consultation Process includes four manual activities which correspond to approval tasks in the online request implementation:

• An activity for the business approver, who rejects the work item, approves the work item and passes it on to the technician, or requests further clarification from the consultant.
• An activity for the consultant, who clarifies the work item and sends it back to the business approver.
• An activity for a default approver, who takes over if either the business approver or consultant cannot be contacted.
• An activity for the technician, who implements the request and completes the work item.