Self-Service Tasks › Configure the Forgotten Password Reset and Forgotten User ID Tasks › Custom Forgotten Password Reset and Forgotten User ID Tasks

Custom Forgotten Password Reset and Forgotten User ID Tasks

You can use the Forgotten Password Reset or User ID task as installed, or customize the task for your environment. You can:

• Specify the number of questions users must answer successfully to verify their identity.
• Determine whether users supply their own verification questions, or whether they select questions from a pre-defined list.
• Define the presentation of the verification questions on the screen.
• Require users to provide additional information, such as a social security number, to verify their identity.
• Determine how users receive their password or user ID.
• Specify criteria, such as failing more than three verification attempts, for locking a user out of the task.